Returns & exchanges
You have 30 days from the day your order arrives to send something back.
What we accept
- Clothing that is unworn, unwashed, and still has its tags attached.
- Anything that arrived damaged, faulty, or isn't what you ordered — return postage is on us in these cases.
What we can't accept
- Opened cosmetics. For hygiene reasons, makeup can only be returned if the seal is unbroken. This is standard across beauty retail and we can't make an exception.
- Pierced jewellery, once the packaging is opened.
- Items marked final sale on the product page.
How to start a return
- Email hey@daisydrip.com with your order number and what you'd like to send back.
- We'll reply within one business day with a return address and instructions.
- Post it back. Keep your tracking number until the refund lands.
Refunds
Once your return reaches us we inspect it and process the refund within 3 business days. It goes back to your original payment method and usually appears within 5–10 business days depending on your bank. Original shipping charges aren't refunded unless the item was faulty.
Exchanges
The fastest route is to return the item for a refund and place a new order — that way you're not waiting on stock. If you'd rather swap for a different size, tell us when you email and we'll hold one for you where we can.